Terms of service
Last updated: September 2026
Welcome to Tosynola Gold Jewelry. Throughout this website, the terms "we", "us", "our" and "Tosynola Gold Jewelry" refer to Tosynola Gold Jewelry.
Tosynola Gold Jewelry operates this website and online store, including all related content, features, tools, products and services (collectively, the "Services"). Our store is hosted and powered by Shopify, which provides the technology that enables us to offer our Services to you.
By accessing or using our website, browsing our products, creating an account or placing an order, you agree to be bound by these Terms of Service and any other policies referenced on this website.
Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our Services.
Nothing in these Terms affects your statutory consumer rights.
1. Eligibility and Account Information
By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
When placing an order, you may be required to provide information including your name, email address, billing information, payment information and shipping address.
You agree that the information you provide is accurate, complete and current.
If you create an account with us, you are responsible for keeping your login details secure and for all activity carried out through your account.
You must not sell, transfer or otherwise allow another person to use your account.
2. Our Jewelry and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, measurements, weights and other information displayed on our website are accurate.
However, colours and the appearance of jewelry may vary slightly depending on your screen, device and settings.
Natural variations may also occur between individual jewelry pieces, particularly where products are handmade or contain natural materials.
Product photographs are intended to provide a representation of each item. Minor variations in appearance, finish or dimensions do not necessarily constitute a defect where the product remains consistent with its description.
Where a product's gold purity, weight, dimensions, materials or other specifications are stated, those details are based on the information provided for that product.
We reserve the right to correct genuine errors in product information, pricing or availability.
We may discontinue products or limit quantities where reasonably necessary.
Nothing in this section limits your legal rights if a product is faulty, not as described or otherwise fails to meet applicable consumer requirements. UK consumer law requires goods to be as described, of satisfactory quality and fit for purpose.
3. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing an order, you will normally receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.
A contract for the sale of the products will be formed when we confirm acceptance of your order or otherwise confirm that the products have been dispatched, as applicable.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including:
- The product is unavailable
- There is an obvious pricing or product description error
- We suspect fraudulent or unauthorised activity
- We are unable to fulfil the order
- There has been an error in the ordering or payment process
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
We will not use this provision to unfairly deprive you of rights or payments to which you are legally entitled.
4. Prices and Payment
All prices displayed on our website are subject to change.
The price applicable to your order will normally be the price displayed at the time you place your order and will be shown in your order confirmation.
Where applicable, shipping charges, taxes, customs duties or import charges may be added to your order. Any charges that we are required to disclose before purchase will be clearly communicated during checkout.
You are responsible for providing accurate billing and payment information.
By placing an order, you confirm that you are authorised to use the payment method provided.
We reserve the right to correct genuine pricing errors. If a product has been purchased at an obviously incorrect price due to an error, we will contact you and provide you with the appropriate options, including cancellation where applicable.
5. Shipping and Delivery
We offer shipping to customers internationally.
Delivery times provided on our website are estimates and may vary depending on destination, shipping method, customs processing and circumstances outside our reasonable control.
We are not responsible for delays caused by events beyond our reasonable control, including carrier delays, customs delays, natural disasters, strikes, government restrictions or other unforeseen events.
However, nothing in these Terms limits any legal rights you may have regarding delivery.
For UK consumer orders, where a specific delivery date or period has been agreed, we will comply with our obligations regarding delivery under applicable law.
For international orders, the customer may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country where these are not collected at checkout.
6. Returns, Refunds and Exchanges
Our Refund & Return Policy explains our return, cancellation, refund and exchange procedures.
You can view our Refund & Return Policy [here].
Nothing in our Refund & Return Policy or these Terms removes or restricts your statutory consumer rights.
7. Intellectual Property
All content appearing on our website, including but not limited to:
- Tosynola Gold Jewelry branding
- Logos
- Product photographs
- Images
- Graphics
- Text
- Product descriptions
- Website design
- Videos
- Original written content
is owned by or licensed to Tosynola Gold Jewelry and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content without our prior written permission.
You may not use the Tosynola Gold Jewelry name, logo or other brand assets in a way that suggests an unauthorised relationship with us.
All rights not expressly granted in these Terms are reserved.
8. Third-Party Services and Links
Our website may use third-party services and may contain links to websites operated by third parties.
These services and websites are not owned or controlled by Tosynola Gold Jewelry.
We are not responsible for the content, policies, availability or practices of third-party websites.
Your use of third-party services is subject to the relevant provider's terms and policies.
9. Shopify
Our online store is hosted and powered by Shopify.
Shopify provides the technology and infrastructure that allows us to operate our online store. However, your purchase contract is with Tosynola Gold Jewelry, not Shopify.
Shopify is not responsible for the products sold by Tosynola Gold Jewelry or for the fulfilment of orders placed through our store.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy [LINK].
Because our website is powered by Shopify, Shopify and other service providers may process certain information in order to operate the website, process payments, fulfil orders, provide customer support and perform other services on our behalf.
Please review our Privacy Policy for more information about how your information is collected, used and protected.
11. Customer Reviews and Feedback
If you submit a review, comment, photograph, suggestion or other feedback to us, you confirm that you have the right to provide that content.
By submitting content to us, you grant Tosynola Gold Jewelry a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for purposes connected with our business, including displaying customer reviews and promoting our products.
We may remove content that is unlawful, misleading, abusive, defamatory, discriminatory, fraudulent or otherwise inappropriate.
We do not guarantee that every submission will be published.
We will not knowingly present a review as genuine if we know that it is fake or misleading.
12. Errors and Changes
We make reasonable efforts to ensure that the information on our website is accurate.
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, availability, promotions, shipping information or other content.
Where a genuine error is identified, we may correct the information and, where appropriate, contact customers affected by the error.
We may also update website content, products and services from time to time.
13. Prohibited Use
You must not use our website:
- For any unlawful purpose
- To commit fraud or facilitate fraudulent activity
- To impersonate another person or business
- To interfere with the operation or security of our website
- To upload malicious software or code
- To attempt to gain unauthorised access to our systems
- To infringe our intellectual property rights or the rights of others
- To collect personal information from other users without permission
- To reproduce or commercially exploit our website or content without permission
We may restrict or suspend access where we reasonably believe that these Terms have been seriously breached or that continued access creates a security, legal or operational risk.
14. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that the Services will always be uninterrupted, secure or error-free.
We may temporarily suspend or restrict access to the website for maintenance, security updates, technical issues or other legitimate reasons.
15. Our Responsibility to You
We do not exclude or limit liability where doing so would be unlawful.
Nothing in these Terms excludes or restricts your statutory consumer rights or our responsibility for matters that cannot legally be excluded or restricted.
In particular, nothing in these Terms excludes or limits our responsibility for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Faulty or defective goods
- Goods that are not as described
- Breach of your statutory consumer rights
- Any other liability that cannot legally be excluded or limited
Our products are supplied subject to the rights and protections provided to consumers under applicable law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Tosynola Gold Jewelry will not be responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside our reasonable control.
Nothing in this section affects rights or remedies that cannot legally be excluded or limited.
Where you purchase products as a consumer, we will not use this section to remove or reduce protections provided to you by applicable consumer law.
17. Indemnification
Where permitted by law, you agree to be responsible for losses or reasonable costs incurred by Tosynola Gold Jewelry as a result of your unlawful use of our website, fraud, deliberate misuse of our Services, or serious breach of these Terms.
This section does not apply to the extent that it would unfairly restrict your statutory consumer rights.
18. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
19. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.
20. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any other policies expressly referenced on our website, form the terms governing your use of our Services and your purchases from us.
If there is a conflict between these Terms and a mandatory legal right applicable to you, the mandatory legal right will take precedence.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, Services, legal requirements or website.
The latest version will always be published on this page with the updated date.
Changes will apply from the date they are published unless a different effective date is stated.
Changes will not retrospectively remove rights that you have already acquired under an existing contract.
22. Governing Law and Your Rights
These Terms are governed by the laws applicable to Tosynola Gold Jewelry, subject to any mandatory consumer protection laws that apply to you.
If you are a consumer in the UK or another jurisdiction that provides mandatory consumer protections, nothing in these Terms prevents you from relying on those protections.
Nothing in these Terms prevents a consumer from exercising any legal rights available to them in their place of residence where applicable.
We encourage customers to contact us first so that we can try to resolve any concern quickly and fairly.
23. Contact Information
If you have any questions about these Terms of Service, please contact us:
Tosynola Gold Jewelry
Email: Tosynolagold@gmail.com
Phone:
[07359896100]