Last updated: September 2026

At Tosynola Gold Jewelry, we carefully inspect and package every order before it is dispatched. Because our jewelry is valuable and handled with care, we have a 1-day return and exchange window.

1-Day Exchange Policy

If you would like to return an eligible item for an exchange, you must contact us within 1 day of receiving your order.

To qualify for an exchange, the item must:

• Be unworn and unused
• Be in its original condition
• Have all original packaging, tags and accessories
• Not show signs of damage, alteration or wear
• Include your order number or proof of purchase

We do not offer refunds for change-of-mind purchases. Exchanges are available subject to the conditions below.

How to Request an Exchange

Please contact us within 1 day of delivery at:

Email: abeydetayo@gmail.com

Please provide:

• Your order number
• The item you wish to exchange
• The reason for the exchange
• Clear photographs of the item where applicable

Do not send the item back before contacting us and receiving return instructions.

If your exchange request is approved, we will provide you with the return instructions.

Exchange Conditions

Once we receive the returned item, it will be inspected to confirm that it meets our exchange requirements.

If approved, you may exchange the item for another available item of equal or greater value.

If the replacement item is more expensive, you will be required to pay the difference before the exchange is processed.

Exchanges are subject to product availability.

No Refunds

Tosynola Gold Jewelry does not offer refunds for change-of-mind purchases.

We encourage customers to carefully review product descriptions, measurements, sizes and other product information before placing an order.

This does not affect any statutory consumer rights that cannot legally be excluded, including rights relating to goods that are faulty, damaged, incorrect, not as described or otherwise fail to meet applicable legal requirements.

Damaged, Faulty or Incorrect Items

Please inspect your order immediately after delivery.

If your jewelry arrives damaged, faulty, defective, incorrect or significantly different from its description, contact us as soon as possible at:

abeydetayo@gmail.com

Please include your order number and clear photographs of the item and packaging.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

Personalised & Custom Jewelry

Personalised or custom-made jewelry may not be eligible for exchange where permitted by law.

However, this does not affect your legal rights if the item is faulty, defective, incorrectly made or does not match what you ordered.

Sale Items

Sale and promotional items are subject to the same exchange conditions unless otherwise stated on the product page.

Nothing in this policy removes any consumer rights that apply to sale items under applicable law.

Return Shipping

For an exchange due to change of mind, the customer is responsible for the cost of returning the item to us unless we agree otherwise.

If the item is faulty, damaged or incorrect, please contact us before returning it so we can provide the appropriate instructions.

International Exchanges

We accept eligible exchange requests from international customers subject to this policy.

Customers outside the UK are responsible for applicable return shipping costs, customs charges, duties or taxes associated with an exchange unless the issue is due to an error on our part or applicable law requires otherwise.

Statutory Consumer Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

Where the law gives you a right to cancel an online purchase or receive a refund, those rights will continue to apply regardless of our exchange policy.

Contact Us

Tosynola Gold Jewelry
Email: Tosynolagold@gmail.com

For exchange requests, please contact us within 1 day of receiving your order.

Tosynola Gold Jewelry
Timeless. Elegant. Yours.