Last updated: September 2026

At Tosynola Gold Jewelry, we proudly ship our jewelry to customers around the world.

We carefully prepare every order for delivery and work with trusted shipping carriers to get your jewelry to you safely and efficiently.

International Shipping

We offer worldwide shipping to most destinations.

Available shipping options and estimated delivery times will be displayed at checkout based on your delivery address.

Delivery times are estimates and may vary depending on your destination, shipping method, customs processing and circumstances outside our control.

Order Processing

Orders are typically processed and prepared for shipment within [2 business days] after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Delivery Times

Estimated delivery times vary depending on your destination.

As a general guide:

• United Kingdom: [7 days ]
• United States & Canada: [7-14 days]
• Europe: [I7-14 days]
• Africa: [I7-14 days]
• Other international destinations: [7-14 days]

Please note that these are estimated delivery times and are not guaranteed.

Customs clearance, public holidays, carrier delays and other circumstances outside our reasonable control may occasionally cause additional delays.

Tracking

Where available, tracking information will be provided by email after your order has been shipped.

Please allow some time for tracking information to become active after your parcel has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact us at Tosynolagold@gmail.com and we will assist you.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

These charges vary depending on the destination and the applicable local regulations.

Unless otherwise stated at checkout, any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Tosynola Gold Jewelry does not control these charges and cannot guarantee the amount that may be requested by customs authorities.

We recommend checking your country's import requirements before placing an international order.

Delays

We do our best to ensure your order reaches you within the estimated delivery period. However, we cannot guarantee delivery dates.

Delays may occur because of:

• Customs clearance
• Shipping carrier delays
• Incorrect or incomplete delivery information
• Weather or natural events
• Public holidays
• Strikes or service disruptions
• Government restrictions
• Other circumstances beyond our reasonable control

If your order is delayed, please contact us and we will do our best to assist.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your purchase.

If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping costs may apply to resend the package.

If a package is returned to us because the delivery address was incorrect, incomplete or the package was not collected, we will contact you to arrange the next steps.

Lost or Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, appears to have been opened or contains damaged jewelry, please contact us as soon as possible at Tosynolagold@gmail.com and provide your order number and photographs of the package and item.

If your order is confirmed as lost in transit, we will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Delivery to the Customer

Please ensure someone is available to receive your order where required by the shipping carrier.

Once the carrier confirms delivery to the address provided with your order, we may not be responsible for packages that are subsequently lost or stolen where the loss was not caused by our actions or negligence.

However, nothing in this policy limits any rights or protections you may have under applicable consumer law.

Returns and Refunds

For information about returns, cancellations, exchanges and refunds, please see our Refund & Return Policy.

Your statutory consumer rights are not affected by this Shipping Policy.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Tosynola Gold Jewelry
Email: Tosynolagold@gmail.com

Worldwide Shipping. Timeless Gold.